The article reflects on the conceptual work undertaken during the first year of ALTERNATIVE, a project coordinated by KU Leuven. The overall objective of the project is to provide an alternative and deepened understanding of justice and security based on empirical evidence of how to handle conflicts within intercultural contexts, mainly through the active participation of citizens. The paper focuses mainly on the relation of the concept of citizenship with restorative justice, especially as viewed and enacted in the four intercultural settings of the ALTERNATIVE project. Several issues are discussed: the concept of participatory citizenship in relation to crime and conflict; the claim of the discourse of restorative justice to the concept of participatory citizenship and democracy and the challenges in the restorative justice discourse that complicate its relationship to participatory citizenship. Next, insight is provided in the ways the ALTERNATIVE project tries to tackle some of these challenges, by exploring and strengthening the relationship between the concept of active citizenship and justice in Europe. By targeting the intercultural field the ALTERNATIVE aims to explore the potential of mediation services and restorative justice models to engage with macro societal conflicts that are not referred to these services by the criminal justice system, and on the other hand expand the way some of the crimes referred by the criminal justice system are handled by the mediation services alternatively by fostering alliances with various civil society organisations. Employing ‘action research’ methodology, it is argued that the concept and framework of ‘nodal governance’ (Shearing and Wood, 2003) can serve to support participatory modes of conflict regulation. Interactive settings are created, which allow for spaces between informal and formal justice, and between justice mechanisms at the individual and at the societal level (Aertsen, 2001, 2008). Arguments are provided in support of the need to promote broader models of restorative justice which are able to address social and systemic crimes and conflicts, and which will help the theory and practice of RJ to move beyond the individualisation of crime and its remedies.

The Eigen Kracht Centrale is striving for a society based on participation and mutual self reliance of citizens, where citizens remain in charge of their own life, especially when dealing with organizations and government bodies. It is important, in the Eigen Kracht Centrale vision, that everyone is part of society and everyone can participate, everyone has a say and remains in charge of his or her own life, everyone gets support from their own social network: family, friends, neighbors, etc.
Especially when problems arise that might lead to involvement of various (social care) institutions.
To implement this vision in daily life, the Eigen Kracht Centrale has introduced the Family Group-conference as a decision making model. This model appears to be effective for citizens to make their own plans. When given responsibility for the situation and the solution, citizens, in every situation thinkable, create, according to themselves and professionals as well, save and creative plans that fit.
In this article the FG-c for a group, district or neighbourhood is discussed and is illustrated by real life examples. Even when people don’t know each other, they can make a plan to solve conflicts in their street or neighbourhood: they all have a strong interest in living in safe, comfortable surroundings. Although the experience with this variant of FGC is limited in The Netherlands: what are they, what lessons can be learned?

In various neighbourhoods in Amsterdam tensions between their inhabitants are felt. Inhabitants are irritated by the behaviour of youths, polluted streets and nuisance from their neighbours. They are incapable or do not dare to address each other about this and to solve their problems by themselves. Instead they look towards the authorities for help, which are dealing with insufficient capacity. As a consequence it is getting harder and harder to address and correct each other. Small problems and conflicts develop into big and complex issues.
Amsterdam authorities use various policy tools, pointed at both increasing its own decisiveness and credibility and at mobilizing civilians. Those policies are the Bully-approach, Neighbourhood Safety Teams, Self-protective Neighbourhoods and stimulation of civic initiatives. The reality is stubborn, but also shows bottom-up examples which function succesfully and independently from government approaches and programs. In these examples civic force plays an important role.
These examples, knowledge and persons who play key roles can be brought together and are useful in the search for solutions of problems in other situations. This is most effective when civilians attack issues and are integrated with worthy instruments from the authorities. This will gradually enable a reconstruction of the current system and a social reacquisition of neighbourhoods. In this social ‘football ‘ team civilians would be the strikers, backed up by a strong and professional governmental midfield. This article consecutively defines the current problem, regards the governmental instruments, bottom-up initiatives. It ends up with the suggestion for the construction of a good teamplay between policy tools en bottom up initiatives.

Utrecht, the fourth largest city of The Netherlands, is addressing resolving social conflict by promoting schools to adhere to the Peaceful School Program and civilians and professionals to join the Peaceful Neighborhood Program. The Peaceful School Program is designed to address problematic behavior of youth in primary, secondary and high school education and evolved into a democratic and participatory citizenship program. The Peaceful Neighborhood Program is involving important organizations that are active within the neighborhood, members of the community and stake-holders to adapt peaceful attitudes in daily life, including a mind-set that addresses conflicts by resolving them (together).
These two programs are in the process of ‘conquering’ the whole of the city of Utrecht and every single neighborhood. The so-called Utrecht Model for Mediation is supporting these Peaceful Programs, through empowering citizens and professional to enhance their ‘peaceful skills’ and skills for conflict resolution. Citizens and professionals are being trained to develop this mindset. The Utrecht Model for Mediation is organizing a community of mediators that can be of help. A pool of volunteer mediators is being formed to help organizations, professionals, parents, students and members of the community in case of problems, tensions, problematic behavior of youth groups, etcetera. Professional mediators intervene in case of escalated conflicts and penal cases.