Based on the findings of a survey study conducted by Antwerp University researchers and Conflicool in 2022, this contribution discusses Belgian residents’ views and experiences with using information and communication technology in dispute resolution. While providing insight into the sentiment of Belgian residents toward online dispute resolution (ODR), survey findings reveal a generally neutral public stance toward ODR, with slightly more residents indicating hesitance than comfort. A key barrier is the lack of accessible information about ODR, which respondents indicated would boost their comfort and trust in using it. Familiarity with technology and ODR experience positively influence attitudes, while data security concerns were less prominent than expected. Although administrative support tools are valued, there is limited interest in AI-driven decisions. Overall, this contribution concludes that public understanding and confidence are critical to promoting ODR acceptance in Belgium, with recommendations for user-centered approaches to foster greater familiarity and engagement with ODR.

This article provides a comparative legal analysis on the enforceability of mediation clauses in arbitration agreements, considering the new developments on this topic in the Netherlands.

Transformative mediation empowers conflicting parties and stimulates creativity, leading to sustainable solutions, particularly useful in polarizing societal issues. Developed in the 1990s by Joseph Folger and Baruch Bush, it contrasts with traditional mediation by focusing on improving communication rather than on the outcomes of the mediation.
This method views conflicts as temporary communication crises, emphasizing the dual human needs for autonomy and connection. Transformative mediators support parties in regaining empowerment and recognition, fostering constructive interactions. Unlike other mediation styles that control the process and seek resolutions, transformative mediation allows parties to decide the subjects of the conversation, addressing the root causes of conflict.
Key tools include reflecting, summarizing, process questions, and allowing silences, all aimed at enhancing understanding and communication. The mediator follows parties’ leads, maintaining neutrality and recognizing individual perspectives. Success is measured by steps towards empowerment and recognition rather than just conflict resolution. This approach ensures solutions are participant-driven, thus more lasting and satisfactory.