Samenvatting

Before starting as a community-mediator the mediator has to follow a training. In this training he learns how to act as a mediator when there is a dispute between neighbours. Important is to realize that in most of the neighbour quarrels not the conflict itself is the central problem. Mostly the problem is people do not feel heard, seen and recognized in their problems. In the training the mediator learns how to give attention to that real problem. In a mediation he has to be aware of his role as a mediator and of the professional attitude he must have. Besides that, the mediator must help the parties coming to be aware of their own behaviour.
Finally, community-mediator is not just a volunteer job. The mediator has to pay much attention to his way of communicating and should feel well in the entire process, such as making arrangements, conducting interviews with the parties, the conciliation conversation and aftercare.