Samenvatting

A specialist needs an instrument to be effective. For a doctor it is his stethoscope, for a lawyer it is the law books, for a psychologist it is the psychological tests and for a mediator it is the mediation matrix. This article explains how to operate the mediation matrix, that is based upon the Transactional Analysis theory and cybernetics. It can be used as a route planner that helps the mediator to explain to his client what he is doing, how he does that and why he does that. This will reduce the client’s stress, improve his logical thinking and self management.
The mediation matrix is an instrument to improve structure and transparency. In this way the mediator can support the expression of blocking emotions. By doing this, the mediator can support the positive emotions which will follow. The mediator is no longer a person with a bag of technics, but a professional with an integrated theory and useful technique.