Recht der Werkelijkheid

Article

Online dispute resolution in the public justice system

Cheaper and faster than court litigation?

Trefwoorden Access to justice, Online dispute resolution, ODR, Digitalization of justice
Auteurs Teun Geurts en Gieneke Teeuwen
DOI
Auteursinformatie

Teun Geurts
Teun Geurts is a scientific researcher at the Internally Conducted Policy Research Division of the Research and Documentation Centre (WODC). He obtained his PhD in sociology at VU Amsterdam, the Netherlands. The contribution is written in his personal capacity.

Gieneke Teeuwen
Gieneke Teeuwen is a scientific researcher at the Research and Documentation Centre of the Dutch Ministry of Justice and Security. She studied political science and international law at Leiden University. The contribution is written in her personal capacity.
  • Samenvatting

      It is often assumed that online dispute resolution is cheaper and faster for people seeking justice than litigation at court. Using empirical data from the public justice system in British Columbia, we examine the fees and case processing times of the Civil Resolution Tribunal and compare these with the Provincial Court and Supreme Court. Our case study yields both promising and discouraging results. Promising results pertain to the observation that online dispute resolution within the public justice system can be cheaper and faster, but this is not the case for all people seeking justice, and significant differences within the justice system are observed. In addition, important characteristics should be accounted for, in particular in debating the introduction of online dispute resolution platform in the public justice system as a replacement for a procedure at court.

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