Samenvatting

To overcome problems of juridification and formalization of administrative law, successful initiatives have been undertaken by professionals in the public administration and judiciary to improve administrative procedures. These initiatives have been inspired by theories of (perceived) procedural justice, as developed by Tyler and Lind (1988). Although the author acknowledges the importance of procedural justice, she argues that the strong focus on procedural aspects, based on subjective opinions of claimants, may unintentionally lead to a situation in which other important issues may be easily overlooked, such as the question why citizens would refrain from starting a lawsuit or the question what explains the low success rates of citizens in administrative law.