Samenvatting

In the Netherlands, patients have a large number of options to express their dissatisfaction about the services provided by health care providers and can institute all kind of (quasi) legal procedures. None of these procedures was however introduced to ensure patients’ right to access to justice. Access to justice for health care providers confronted with complaints by patients is even less guaranteed. An analysis of Dutch law and practice learns that the access to justice has not found an inroad in the health care sector yet. This is not to suggest that patients lack legal rights, but if access to justice was taken as a yardstick to measures laws against the health care sector, they would have looked differently.