Samenvatting

In this article, I report on an ethnographic research project conducted in 2013-2015 in Rotterdam’s neighbourhood Hillesluis on ‘Community Governs’, a community-based program which goal is to solve neighbourhood crime and disorder problems. By making use of the CLEAR model, the article focuses on three factors of effective participation of citizens: ‘Enabled to’, ‘Asked to’, and ‘Responded to’. The results indicate that making residents of a deprived neighbourhood responsible for the governing of safety and security issues is extremely difficult. It also becomes clear that the participants don’t believe that their involvement is making a difference in the neighbourhood. An importantly explanation for this is that the participants are not provided enough information to make the right decisions about which safety problems need to be tackled.