Samenvatting

In recent years, not only victims of serious crimes, but also their relatives received increased attention in criminal justice procedures. Victim Support Netherlands started a project in which paid professionals support surviving relatives of murdered victims. Through interviews and questionnaires, a group of 62 surviving relatives was followed for two to three years, to map out what their problems and needs are, how the case manager helped them and how they appreciated the help. Problems and needs include psychological, practical, social and legal matters. The appointment of a case manager appeared to be very valuable for the surviving relatives. Partly because of the case manager, they managed to get back to everyday life.